The short version
You can delete your data from any Noisy Fox app at any time. Use the delete option inside the app where there is one, or email thenoisyfoxstudio@gmail.com with the subject “Data deletion request”. We complete every request within 30 days.
Option 1: delete inside the app
Apps that offer an account or cloud save include a delete option:
- Open the app.
- Go to Settings.
- Tap Privacy, then Delete my data (or Delete account).
- Confirm. Your account and associated data are removed from our systems within 30 days.
Option 2: request deletion by email
You don’t need to reinstall an app to delete your data. Email thenoisyfoxstudio@gmail.com with:
- the subject line “Data deletion request”;
- the name of the app or game;
- the email address, username or player ID linked to your data, if you have one; and
- whether you want everything deleted or only certain data.
We may ask a short question to confirm the request comes from you. We’ll confirm by email once deletion is complete.
Data stored on your phone
Most of our apps store progress and settings only on your device. Uninstalling the app deletes this data immediately. You can also clear it without uninstalling:
- Android: Settings → Apps → [app name] → Storage → Clear storage.
- iPhone / iPad: delete the app. If you used iCloud or Game Center saves, you can remove them in Settings → [your name] → iCloud → Manage Storage.
What gets deleted
- Account information, such as username, email and player ID.
- Cloud saves, progress and settings stored on our servers.
- Support emails linked to you, unless you ask us to keep them.
- Analytics and crash data that can be linked to you, through deletion requests sent to our providers.
What we may have to keep
We may keep a limited amount of information when we have a legal reason to, for example:
- purchase and transaction records required for tax and accounting law;
- information needed to prevent fraud or resolve a dispute; and
- data that has been fully anonymised and can no longer identify you.
Purchase history held by Google Play or the Apple App Store is controlled by them. You can manage it in your Google or Apple account.
Resetting advertising identifiers
To stop ad partners from linking past activity to your device, reset or delete your advertising ID: on Android go to Settings → Privacy → Ads; on iOS go to Settings → Privacy & Security → Tracking.
How long it takes
We action deletion requests as quickly as we can, and always within 30 days. Backups that contain your data are overwritten on a rolling cycle within a further 30 days.